Curated by the Last Mile marketing team
Business Knowledge
236
Knowledge items
9
Sections
100%
Reviewed this quarter
Corporate Messaging
Sarah Whitfield · updated 4 Aug 2026
Trusted infrastructure partner
GroupOne accountable partner from first design through to final energisation.
Sustainable delivery
ApprovedInfrastructure built for a net-zero future, without compromising programme.
Engineering excellence
ApprovedIn-house design and DNO-approved engineers deliver to adoptable standards.
Case Studies
Daniel Okafor · updated 3 Aug 2026
Bicester Energy Centre
Heat1,900-home district heating scheme delivered six weeks ahead of programme.
Cambridge East Water Mains
Water11km of adoptable mains self-laid across a live development corridor.
Northstowe Multi-Utility
GroupFour utilities, one programme, 3,500 plots energised.
Audience Profiles
Anna Doyle · updated 28 Jul 2026
Housebuilders
PrimaryProgramme certainty and plot-by-plot energisation dates matter most.
Local Authorities
PrimaryNet-zero commitments, resident outcomes and long-term stewardship.
Commercial Developers
SecondaryCapacity, cost certainty and single-point accountability.
Services
Group Marketing · updated 22 Jul 2026
Multi-Utility Infrastructure
Last MileElectricity, gas, water and fibre delivered as a single programme.
Heat Networks
HeatDesign, build and long-term operation of low-carbon district heating.
Asset Management
AMLifecycle ownership, maintenance and optimisation of adopted networks.
Proof Points
Bid Team · updated 30 Jul 2026
First-time design acceptance
Verified97% of designs accepted first time by incumbent undertakers.
Programme performance
Verified94% of energisation dates met or beaten in the last 12 months.
Safety record
VerifiedAFR of 0.08 across all live sites in 2025/26.
Statistics
Insight Team · updated 1 Aug 2026
Plots connected
2026128,000+ plots connected across the UK since 2011.
Heat network homes
202614,200 homes served by Last Mile heat networks.
Adopted assets
2026£412m of utility assets under long-term management.
Terminology
Technical Authority · updated 18 Jul 2026
IDNO
StandardIndependent Distribution Network Operator — always spelled out on first use.
Self-lay
StandardPreferred term over 'third-party installation' in all client material.
Energisation
StandardUse in place of 'switch on' in technical and tender content.
Compliance
Legal & Risk · updated 12 Jul 2026
Carbon claims
MandatoryAll carbon savings must cite a verified scheme calculation.
Tender confidentiality
MandatoryNo named client references in public content without written consent.
Regulatory wording
MandatoryOfgem and HNTAS references reviewed by Legal before publication.
Calls to Action
Anna Doyle · updated 26 Jul 2026
Book a design workshop
PrimaryPrimary CTA for developer and housebuilder audiences.
Request a heat network feasibility review
PrimaryPrimary CTA for local authority audiences.
Talk to our asset team
SecondaryUsed across adoption and lifecycle content.