LM

Curated by the Last Mile marketing team

Business Knowledge

236

Knowledge items

9

Sections

100%

Reviewed this quarter

Corporate Messaging

Sarah Whitfield · updated 4 Aug 2026

0
  • Trusted infrastructure partner

    Group

    One accountable partner from first design through to final energisation.

  • Sustainable delivery

    Approved

    Infrastructure built for a net-zero future, without compromising programme.

  • Engineering excellence

    Approved

    In-house design and DNO-approved engineers deliver to adoptable standards.

Browse all 18

Case Studies

Daniel Okafor · updated 3 Aug 2026

0
  • Bicester Energy Centre

    Heat

    1,900-home district heating scheme delivered six weeks ahead of programme.

  • Cambridge East Water Mains

    Water

    11km of adoptable mains self-laid across a live development corridor.

  • Northstowe Multi-Utility

    Group

    Four utilities, one programme, 3,500 plots energised.

Browse all 32

Audience Profiles

Anna Doyle · updated 28 Jul 2026

0
  • Housebuilders

    Primary

    Programme certainty and plot-by-plot energisation dates matter most.

  • Local Authorities

    Primary

    Net-zero commitments, resident outcomes and long-term stewardship.

  • Commercial Developers

    Secondary

    Capacity, cost certainty and single-point accountability.

Browse all 11

Services

Group Marketing · updated 22 Jul 2026

0
  • Multi-Utility Infrastructure

    Last Mile

    Electricity, gas, water and fibre delivered as a single programme.

  • Heat Networks

    Heat

    Design, build and long-term operation of low-carbon district heating.

  • Asset Management

    AM

    Lifecycle ownership, maintenance and optimisation of adopted networks.

Browse all 20

Proof Points

Bid Team · updated 30 Jul 2026

0
  • First-time design acceptance

    Verified

    97% of designs accepted first time by incumbent undertakers.

  • Programme performance

    Verified

    94% of energisation dates met or beaten in the last 12 months.

  • Safety record

    Verified

    AFR of 0.08 across all live sites in 2025/26.

Browse all 26

Statistics

Insight Team · updated 1 Aug 2026

0
  • Plots connected

    2026

    128,000+ plots connected across the UK since 2011.

  • Heat network homes

    2026

    14,200 homes served by Last Mile heat networks.

  • Adopted assets

    2026

    £412m of utility assets under long-term management.

Browse all 41

Terminology

Technical Authority · updated 18 Jul 2026

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  • IDNO

    Standard

    Independent Distribution Network Operator — always spelled out on first use.

  • Self-lay

    Standard

    Preferred term over 'third-party installation' in all client material.

  • Energisation

    Standard

    Use in place of 'switch on' in technical and tender content.

Browse all 64

Compliance

Legal & Risk · updated 12 Jul 2026

0
  • Carbon claims

    Mandatory

    All carbon savings must cite a verified scheme calculation.

  • Tender confidentiality

    Mandatory

    No named client references in public content without written consent.

  • Regulatory wording

    Mandatory

    Ofgem and HNTAS references reviewed by Legal before publication.

Browse all 15

Calls to Action

Anna Doyle · updated 26 Jul 2026

0
  • Book a design workshop

    Primary

    Primary CTA for developer and housebuilder audiences.

  • Request a heat network feasibility review

    Primary

    Primary CTA for local authority audiences.

  • Talk to our asset team

    Secondary

    Used across adoption and lifecycle content.

Browse all 9